If you have purchased Voile Splitboard Dual Height Climbing Heels, Voile is recommending you remove the grey urethane/rubber tubing from the climbing wires.

The rubber tubing eliminates any friction against the binding baseplate and causes the wire to rock back and forth until it folds and the plastic heel pad fails.

Currently all Voile Splitboard Dual Height Climbing Heels are delivered without the grey rubber tubing installed on the climbing wires.

If you have experienced any issues with this product, please contact Voile directly. We will provide replacement parts and delivery free of charge.

Sorry for any inconvenience.

Contact Voile at Toll Free 800-670-8622, Phone 801-973-8622, info@voile-usa.com